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Key Takeaways:
  • Brinker Menu Changes
    • Our data from two different surveys suggests that around half of customers have noticed menu changes. While more customers like the changes than dislike, around 20-25% of customers who have noticed changes say they like the new menu worse (and cross-tab analysis tells us that a high percentage of those who have reduced visits like the new menu worse). In all, our surveys suggest the new menu is currently a negative for ~13% of customers from our monthly survey who had been to Chili’s in the past month and 8.3% of respondents who said they regularly or occasionally include Chili’s in their rotation of restaurants to choose from for take-out or dine-in (based on them being aware of the changes and saying they like the new menu worse).
  • Causal Dining Competitive Notes
    • Recently Increased Visits: The top four restaurants in which customers say recent visits have increased include Panera, Dunkin Donuts, Starbucks, and Chipotle (Chili’s ranks fifth)
    • Expected Increases in Visits Going Forward: Top performers include Cheese Cake Factory, Starbucks, Panera, and Chipotle.
    • Online and Mobile App Ordering: Dominoes, Papa John’s, and Pizza Hut are tops when it comes to usage of online ordering or mobile app ordering.
    • Menu Changes Customers Don’t Like: Restaurants who got demerits from the highest percentage of customers for menu changes that they don’t like include Texas Roadhouse, Cracker Barrel, Buffalo Wild Wings, KFC, and Pizza Hut.