Open Report:Bespoke – Pet Retailers Vol 6

Key Takeaways and Key Charts:

  • Most pet retailers showed an increase in usage by pet owners sequentially. Amazon and Chewy feedback is particularly strong.

  • Average spend per order has also been trending higher over time for most retailers.

  • 58.6% of regular or occasional Chewy customers use auto-shop / auto-ordering.

  • Pet owner opinion of all retailers in our survey is generally positive. Sentiment is strongest toward Chewy and continues to improve.