Open Report:Bespoke – Pet Retailers Vol 6
Key Takeaways and Key Charts:
- Most pet retailers showed an increase in usage by pet owners sequentially. Amazon and Chewy feedback is particularly strong.
- Average spend per order has also been trending higher over time for most retailers.
- 58.6% of regular or occasional Chewy customers use auto-shop / auto-ordering.
- Pet owner opinion of all retailers in our survey is generally positive. Sentiment is strongest toward Chewy and continues to improve.