Passing along the 15th volume of our quarterly work on food delivery apps. Please let us know if you have any questions about the report. 

Open Report:Bespoke – Food Delivery Apps Vol 15

Key takeaways:

  • Food delivery app usage and downloads increase q/q.
  • Uber Eats performed especially well in this volume.
  • Covid has caused food delivery users to increase their usage (according to users), and the trend is expected to continue going forward (biggest lift for Uber Eats).
  • Users of food delivery apps have positive opinions of platforms overall, but have grown more concerned with how expensive they are q/q.
  • If exposed to financial hardship, the most frequent food delivery users would net increase their usage (in contrast, infrequent users would drastically reduce usage).
  • Usage of food delivery apps was more incremental for casual dining restaurants in April compared to January (which makes sense given stay-at-home orders).

Key Charts: