Throughout 2023 Q1 and Q2 we’ve been asked to investigate the rapidly growing Temu app and its impact on the eCommerce and Retail spaces. Investors fear that the platform will be disruptive in stealing market share from established companies, and wanted us to get some color from the perspective of the consumer. Here’s some of that color…
NPS varies a ton by engagement frequency. Regular shoppers give it an extremely high NPS of 77, whereas one time shoppers give it an NPS of -26…
While consumers feel shipping speed and quality could improve, they love the platform for the pricing / value…
Temu customers who shop the platform regularly are very likely to say that it is replacing spending that would typically go to other stores/apps/sites…
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If you are not a client and are interested in hearing more about our Temu data, email [email protected].