1. Chewy NPS came in at ~41, while Freshpet came in at ~19
2. Pet owners shifted their shopping preferences in the direction of online buying during the pandemic quarters of our survey’s history. In the quarters following the pandemic, preferences have shifted a bit back in the direction of in-store.
3. Customer opinions of Freshpet are very positive and a touch stronger relative to Chewy, Petsmart, and Petco.
