1. Chewy NPS came in at ~41, while Freshpet came in at ~19
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2. Pet owners shifted their shopping preferences in the direction of online buying during the pandemic quarters of our survey’s history. In the quarters following the pandemic, preferences have shifted a bit back in the direction of in-store.
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3. Customer opinions of Freshpet are very positive and a touch stronger relative to Chewy, Petsmart, and Petco.
![](/wp-content/uploads/2024/03/image-11.png)